FinTech and Market Structure in the COVID-19 Pandemic: Implications for financial stability

This report examines whether the COVID-19 pandemic changed the ways in which individuals and firms engage with innovative financial service providers and traditional financial incumbents. Its main finding is that the pandemic has accelerated the trend toward digitalisation of retail financial services.

Additionally, the report outlines the range of policy actions authorities have taken during the pandemic that may impact market structure and the role of FinTechs, BigTechs and incumbent financial institutions. These actions relate to financial stability, competition, data privacy and governance issues. The report also outlines parallel international work on third-party dependencies of the financial sector, for instance in cloud computing.